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Connect Help Centre

Guides & Tips

Clear, practical help for preparing artwork, setting up your account and connecting your online store.

Start with the right guide

Each guide includes preparation checks, step-by-step instructions, troubleshooting and a final checklist.

Getting Started

Upload Artwork

Prepare print-ready files, check bleed and save SKUs.

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Artwork

Understanding Print Bleed

Learn what 3mm bleed is, why it matters and how to prepare edge-to-edge artwork.

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Artwork

Understanding RGB, CMYK & Printed Colours

Learn why colours can look different on screen and in print, and how to prepare colour artwork.

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Artwork

Understanding Image Resolution & 300 DPI

Learn why artwork can print blurry or pixelated and how to prepare sharp, high-resolution files.

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Artwork

Connect Artwork Templates

Download Canva, Illustrator, PDF and PNG templates for Square, A6 and A5, with recommended export settings.

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Artwork

How to Prepare Print-Ready Artwork

A start-to-finish checklist covering size, resolution, bleed, colour, safe content and export settings.

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Artwork

Artwork Troubleshooting

Fix common artwork problems including aspect ratio errors, blurry images, white edges, colour differences and cropping.

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Account Settings

Set Up Account Defaults

Save envelope colours and delivery services.

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Integrations

Connect Shopify

Import and fulfil Shopify orders.

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Integrations

Connect WooCommerce

Authorise your site and sync processing orders.

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Integrations

Connect eBay

Link eBay and fulfil imported orders.

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Ordering

Add an Inner Message

Create a printed message or upload your own inner-message artwork.

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Ordering

Place a Manual Order

Order saved artwork or upload a one-off personalised design.

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