What happens after you place an order?

Connect is designed to handle the printing and fulfilment of your greeting cards for you. Once an order is ready for production, we print the card, use our production markings to identify it correctly, pack it according to the order options you selected and prepare it for dispatch.

1. Print

Your artwork and any selected inner message are printed.

2. Pack

The card and chosen envelope are prepared for your order.

3. Dispatch

The finished order is placed in its outer mailer and sent to the delivery address.

The QR code and order code on the back

Each Connect card has a small unique QR code and coded text printed at the bottom of the back of the card. These production markings help us identify the card and dispatch the correct order.

Because these markings are added during production, we recommend keeping any important artwork, text, logos or other details away from these areas.

Example showing where the order code and QR code appear on the back of the card. The front of the card is shown on the right of the flat artwork.

These codes are part of our fulfilment process

They allow the production team to identify and process individual cards accurately. Leave the bottom-back areas clear when positioning important design elements.

How a standard card is packed

For a standard Connect order, the printed card is packed with the chosen envelope colour in biodegradable cello wrap. It is then placed into a hardback outer envelope to help protect it during delivery.

A card being prepared for dispatch with its accompanying envelope and protective outer packaging.

Sending a card directly to the recipient

If you have an inner message printed, you can choose to have the card placed inside the coloured envelope before it is packed into the hardback outer envelope.

This option is designed for orders being sent directly to the recipient, so the card arrives ready for them to open. You'll see the option near the order button at checkout when it is available for your order.

For direct-to-recipient orders with an inner message, the card can be inserted into the coloured envelope before dispatch.

Learn how to add an inner message →

What does the customer receive?

The finished order is sent in the protective hardback outer envelope with the delivery address and Royal Mail postage label on the outside.

Nothing about You Said It is printed on your cards or packaging, so Connect remains a white-label fulfilment service for your business.

Example of the protective outer mailer used for dispatch.

White-label fulfilment

Your customer receives the card without You Said It branding printed on the card or packaging.

At a glance

A small unique QR code and coded text are added to the bottom back of each card for fulfilmentImportant artwork should be kept clear of these production-code areasStandard cards are packed with the chosen envelope colour in biodegradable cello wrapThe order is protected inside a hardback outer envelope for dispatchCards with an inner message can be placed inside the coloured envelope for direct-to-recipient ordersThe outer mailer carries the delivery address and Royal Mail postage labelYou Said It branding is not printed on the card or packaging

Ready to place an order?

If you'd like to see the ordering process from start to finish, our Manual Order guide walks through how to create and place an order in Connect.

How to Place a Manual Order

How Are My Cards Sent?